(Applicable in case of faulty, damaged)
📌 Policy Overview
Customers are entitled to request a replacement or exchange within 2 days of receiving their order, subject to the following terms and conditions:
Replacement / Exchange Conditions
- Claims must be reported on our official WhatsApp number (given on the website) within 24 to 48 hoursof receiving the parcel.
- A video of the parcel being openedmust be recorded to prove that the product was received damaged/faulty directly from the courier or shipper.
- Customers must record a dispatching videowhen sending the product back for replacement to verify its condition before shipment.
- The claim will only be accepted if the product issue shown by the customer matches the issue upon return.
- Additional damage (e.g., poor packaging, further wear/tear) will not qualify for replacement.
- Customers must pack the parcel securely and safelybefore sending it back, to avoid damage during transit.
- Customers must share the courier dispatch slipon WhatsApp immediately after sending the parcel.
- Without this slip, the parcel cannot be received or processed.
7.Parcels must be sent only via TCS / LCS Courier
- The company is not responsiblefor return parcels sent through other courier services.
